We make insurance easy to understand
Insurance can feel overwhelming — but you don't have to figure it out alone. We'll walk you through your benefits, estimate your costs before your first session, and handle the billing so you can focus on your care.
We accept most major insurance plans. If we're in-network with your plan, we bill them directly and you pay only your share — typically a copay or coinsurance. We check your benefits before your first appointment.
It depends on your specific plan. We contact your insurance before your first session to get a clear cost estimate — so you know what to expect before you ever walk through the door.
No problem. We offer private pay rates and a sliding-scale fee for those who qualify. We also accept CareCredit as a payment option to help make care more manageable.
What happens before your first session
We handle the insurance legwork for you. Here's exactly what to expect from the moment you reach out.
You contact us
Reach out by email or through our booking form. Let us know your insurance plan and we'll take it from there.
We verify your benefits
We call your insurance company directly to confirm your coverage, deductible status, copay or coinsurance, and any limits on mental health visits.
We share your cost estimate
Before your first session, we tell you exactly what you can expect to pay — no guesswork, no surprises at checkout.
We handle the billing
After each session, we submit claims to your insurance on your behalf. You only pay your share at the time of service.
We stay in communication
If anything changes with your benefits — like meeting your deductible mid-year — we'll let you know right away so you're never caught off guard.
We bill your insurance directly
If we're in-network with your plan, we take care of all billing. Your insurance pays their portion, and you simply pay your copay or coinsurance at the time of your session.
We verify your benefits upfront and give you a clear cost estimate before you begin. Note: insurance companies include a standard disclaimer that benefits are not guaranteed until each claim is fully processed. If there's ever a discrepancy, we'll communicate with you right away.
You may still get reimbursed
If we're not in-network with your plan, you pay our session rate directly. But many insurance plans offer out-of-network benefits — meaning they'll reimburse you for a portion of what you paid.
We provide a monthly superbill — a detailed receipt with all the codes your insurer needs — so you can submit directly for reimbursement. We use CPT code 90834 for standard 45-minute sessions. Call your insurer to confirm your out-of-network benefits.
Your deductible is the total amount you must pay for medical services each year before your insurance starts sharing the cost. Until you've met it, you typically pay the full session rate. We still submit claims to your insurer during this time, so your payments count toward your deductible. Some plans waive the deductible specifically for mental health — ask your insurer or check your benefits summary.
A copay is a set dollar amount — like $20 or $40 — that you pay for each therapy session. It's determined by your insurance plan, not by us. Copays typically apply once your deductible has been met, or on plans that waive the deductible for mental health services.
Instead of a flat fee, coinsurance means you pay a percentage of each session cost. For example, if your coinsurance is 20%, your insurance covers 80% and you pay 20%. We'll give you the exact dollar amount this works out to before you begin sessions.
This is the cap on what you'll pay out of pocket in a single policy year. Once you reach it, your insurance covers 100% of your session costs for the remainder of that year. This resets at the start of every new policy year.
A superbill is a detailed billing statement we provide monthly if you're paying out of pocket and want to submit for reimbursement through your out-of-network benefits. It includes all the diagnosis codes, procedure codes, session dates, and our license and tax information that your insurer needs. We email it to you as a PDF — ready to upload directly to your insurance portal.
Some plans have a separate, higher deductible that applies only when you see out-of-network providers. This must be met before your out-of-network coverage begins — and it runs independently from your in-network deductible. Check your benefits or call your insurer to find out if this applies to your plan.
Questions to ask your insurance provider
Call the member services number on the back of your card. These six questions will tell you everything you need to know.
We'll handle the insurance for you
Contact us and we'll verify your benefits, give you a cost estimate, and answer any questions — before your first session.